Introduction and Scope

trevalonishqu ("we," "our," or "us") operates trevalonishqu.com and provides financial modeling education services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any capacity.

This policy applies to all users of our platform, including students, visitors, and anyone who provides personal information to trevalonishqu. By using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

• Contact information including name, email address, phone number, and mailing address
• Account credentials such as username and password
• Educational background and professional experience details
• Payment information including credit card details and billing addresses
• Communication preferences and correspondence with our support team
• Course progress, assignments, and performance data
• Survey responses and feedback about our services

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on site, and click patterns
• Cookies and similar tracking technologies data
• Location information based on IP address
• Referral sources and marketing campaign effectiveness data

How We Use Your Information

We process your personal information for various legitimate purposes that are essential to providing our educational services and improving your experience with trevalonishqu.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in specific circumstances outlined below:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform and delivering our services. These partners include payment processors, email service providers, analytics platforms, and cloud hosting services. All service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide their specific services.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation. This includes cooperating with law enforcement agencies, regulatory bodies, or legal proceedings. We will notify you of such disclosures unless prohibited by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will provide advance notice of such transfers and inform you of any changes to this privacy policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards.

• SSL encryption for data transmission and secure socket layer protocols
• Advanced firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms for staff
• Data backup and recovery procedures
• Employee training on data privacy and security best practices
• Regular updates and patches to security systems

Your Privacy Rights

Under Canadian privacy legislation, you have several rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data.

Access and Correction

You have the right to access your personal information and request corrections to any inaccurate or incomplete data. You can view and update most of your information directly through your account settings or by contacting our privacy team.

Deletion and Portability

You may request deletion of your personal information, subject to certain legal and contractual obligations. We also provide data portability options, allowing you to receive your information in a structured, commonly used format.

Consent Management

You can withdraw your consent for marketing communications at any time by updating your preferences or clicking unsubscribe links in our emails. Please note that withdrawing consent may limit our ability to provide certain services.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the contact section. We will respond to your requests within 30 days and may require verification of your identity to protect your information.

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

Retention Periods

• Account information: Retained for the duration of your active account plus 7 years
• Course progress and certificates: Retained indefinitely to support ongoing educational needs
• Payment and billing records: Retained for 7 years for tax and accounting purposes
• Marketing communications data: Retained until consent is withdrawn or 3 years of inactivity
• Technical logs and analytics: Retained for 2 years for security and performance purposes

Secure Deletion

When retention periods expire or deletion is requested, we securely delete or anonymize your information using industry-standard methods. Some information may be retained in aggregated, anonymized form for statistical and research purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. We use several types of cookies with varying purposes and retention periods.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality and security
• Performance cookies: Help us understand how visitors interact with our website
• Functional cookies: Remember your preferences and personalize your experience
• Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness

You can control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality. We respect browser "Do Not Track" signals and provide cookie preference centers where available.

International Data Transfers

While trevalonishqu operates primarily in Canada, some of our service providers may process data in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We use standard contractual clauses, adequacy decisions, and other approved mechanisms to ensure your information receives the same level of protection regardless of where it is processed. You may request more information about specific transfers and safeguards by contacting our privacy team.

Children's Privacy

Our services are designed for adult learners and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to trevalonishqu should contact us immediately so we can investigate and take appropriate action.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through email notifications to registered users or prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.